Privacy policy

PRIVACY POLICY

Last updated: September 9, 2026

At ELVAR, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we may collect when you visit our website, place an order, contact us, or otherwise interact with our services, as well as how that information may be used, shared, and protected.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you interact with ELVAR, we may collect certain personal information necessary to provide our services and operate our online store.

This may include:

  • Contact information: such as your name, email address, telephone number, billing address and shipping address.

  • Order information: including products purchased, order history, returns, exchanges, cancellations and other transaction details.

  • Payment information: information necessary to process and confirm payments and transactions.

  • Account information: if you create an account, we may process your account details, preferences and settings.

  • Communications: information you provide when contacting us regarding an order, product, return, question or customer support request.

  • Device and technical information: such as your browser type, device information, IP address and network information.

  • Website activity: such as pages or products viewed, items added to your cart and how you interact with our website.

We may also collect information through cookies and similar technologies used to operate, secure and improve our website.

2. HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • Process and fulfil your orders.

  • Process payments and transaction confirmations.

  • Arrange shipping and delivery.

  • Provide order updates.

  • Manage returns, exchanges, refunds and cancellations.

  • Respond to questions and customer service requests.

  • Maintain and manage customer accounts.

  • Remember preferences and improve your shopping experience.

  • Improve our website, products and services.

  • Detect, investigate and prevent fraudulent, unauthorised or suspicious activity.

  • Protect the security and integrity of our website.

  • Comply with applicable legal and regulatory requirements.

Where permitted, we may also use information to provide relevant marketing or promotional communications.

3. MARKETING COMMUNICATIONS

If you choose to receive promotional emails or other marketing communications from ELVAR, we may use the contact information you provide to send you information about products, offers, promotions or updates.

You can unsubscribe from promotional emails at any time by selecting the unsubscribe option included in our emails.

Even if you unsubscribe from marketing communications, we may still contact you regarding important non-promotional matters such as your orders, payments, returns, account or customer service requests.

4. COOKIES & SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand how visitors interact with the website, improve performance and provide a more relevant shopping experience.

Some cookies may also be used for analytics, advertising or measurement purposes where permitted by applicable law.

You may be able to control or restrict cookies through your browser settings or other privacy controls available on the website.

5. HOW WE MAY SHARE INFORMATION

We may share personal information with trusted third parties when reasonably necessary to operate our business and provide our services.

These may include service providers involved in:

  • Payment processing

  • Order fulfilment

  • Shipping and delivery

  • Website hosting and technical services

  • Data storage

  • Analytics

  • Fraud prevention and security

  • Customer support

  • Marketing and advertising

We may also disclose information when required by applicable law, legal process, regulation or governmental request, or when reasonably necessary to protect ELVAR, our customers, our services or the rights and safety of others.

We do not disclose personal information unnecessarily.

6. PAYMENT SECURITY

Payments may be processed through secure third-party payment providers.

Payment information is handled using the security measures provided by the relevant payment service. ELVAR does not intentionally retain complete payment card information where it is processed directly by an authorised payment provider.

No method of online transmission or electronic storage can be guaranteed to be completely secure. However, reasonable measures are used to help protect personal information against unauthorised access, misuse, loss or disclosure.

7. THIRD-PARTY WEBSITES & SERVICES

Our website may contain links to websites, services or platforms operated by third parties.

Once you leave our website or interact with a third-party service, that third party's own privacy practices and terms may apply.

ELVAR is not responsible for the privacy, security, accuracy or practices of websites or services that we do not control.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

8. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The length of time information is retained may depend on factors such as:

  • Processing and maintaining orders.

  • Providing customer support.

  • Maintaining customer accounts.

  • Resolving disputes.

  • Preventing fraud.

  • Meeting accounting, legal or regulatory obligations.

  • Enforcing our agreements and policies.

Information may be securely deleted or anonymized when it is no longer reasonably required.

9. INTERNATIONAL DATA PROCESSING

Because some of the service providers used to operate an international online store may operate in different countries, your personal information may be transferred to, stored in or processed in a country different from the country in which you live.

Where required, appropriate safeguards will be used for international transfers of personal information in accordance with applicable data protection requirements.

10. YOUR PRIVACY RIGHTS

Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information held about you.

  • Request correction of inaccurate personal information.

  • Request deletion of certain personal information.

  • Request a copy of certain personal information.

  • Object to or restrict certain types of processing where applicable.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain marketing communications.

These rights may be subject to legal limitations or exceptions.

To submit a privacy-related request, contact us at:

weareelvar@gmail.com

We may need to verify your identity before completing certain requests.

11. CHILDREN'S PRIVACY

Our website and services are not intended for children who are not legally able to enter into online transactions in their jurisdiction.

We do not knowingly seek to collect personal information from children contrary to applicable law.

If you believe that a child has provided personal information improperly, please contact us so that the matter can be reviewed and appropriate action can be taken.

12. SECURITY

We take reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

For your own protection, please avoid sending highly sensitive or confidential information through unsecured communication channels.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology or applicable legal requirements.

When changes are made, the updated Privacy Policy will be published on this website and the Last updated date at the top of this page may be revised.

We encourage you to review this Privacy Policy periodically.

14. CONTACT US

Your privacy matters to us.

If you have questions about this Privacy Policy, would like more information about how your personal information is handled, or would like to exercise an applicable privacy right, please contact us at:

ELVAR Customer Care
Email: weareelvar@gmail.com

We will aim to respond to privacy-related enquiries as promptly as reasonably possible.