Terms of service

TERMS OF SERVICE

Last updated: September 15, 2026

Welcome to ELVAR.

These Terms of Service govern your use of our website and your purchase of products from us. By visiting our website, placing an order, creating an account or otherwise using our services, you agree to these Terms of Service.

Please read these terms carefully before using our website or making a purchase.

1. GENERAL CONDITIONS

By using our website, you confirm that you are legally permitted to use our services and enter into transactions under the laws applicable to you.

You may not use our website, products or services for any unlawful, fraudulent or unauthorized purpose.

You must not attempt to interfere with the security, functionality or operation of our website.

We reserve the right to refuse service, cancel orders or restrict access to our services where reasonably necessary, including in cases of suspected fraud, misuse or violation of these Terms of Service.

2. PRODUCTS & AVAILABILITY

We aim to present our products as accurately as possible.

Product descriptions, photographs, colours, measurements, specifications and other information are provided to help you make an informed purchasing decision.

Actual colours may vary slightly depending on your screen, device settings, lighting or other factors.

All products are subject to availability. We reserve the right to:

  • Limit the quantities of products available.

  • Discontinue products at any time.

  • Update product descriptions or information.

  • Correct errors or inaccuracies.

  • Cancel or limit orders where reasonably necessary.

We do not guarantee that every product displayed on our website will remain available.

3. PRICING

Prices displayed on our website may change from time to time without prior notice.

The price applicable to your purchase will generally be the price displayed at the time your order is submitted, subject to correction of obvious pricing errors.

We reserve the right to correct pricing errors, promotional errors or other inaccuracies.

If an obvious pricing error affects an order you have already placed, we may contact you regarding the error and, where appropriate, provide the option to proceed at the correct price or cancel the affected order.

4. ORDERS

Placing an order does not necessarily mean that the order has been accepted.

We reserve the right to refuse, limit or cancel an order where reasonably necessary. This may include situations involving:

  • Suspected fraudulent activity.

  • Incorrect product or pricing information.

  • Payment authorization issues.

  • Product unavailability.

  • Unusually large order quantities.

  • Incorrect or incomplete customer information.

  • Violation of these Terms of Service.

If we cancel an order after payment has been successfully collected, any amount due for the cancelled portion will be refunded using the appropriate payment method.

5. PAYMENT & SECURITY

Your payment security is extremely important to us.

All payments are securely processed using industry-standard security measures designed to protect your payment and personal information throughout the checkout process.

Depending on your device, location and availability at checkout, we support convenient payment options including:

  • Apple Pay

  • Google Pay

  • Samsung Pay

  • Major credit and debit cards

  • Other payment methods displayed at checkout

ELVAR does not intentionally store complete payment card details where payments are processed securely by authorized payment providers.

Customers are responsible for providing current, complete and accurate billing and payment information when placing an order.

Payment must be successfully authorized before an order can be processed.

If a payment cannot be verified or suspicious activity is identified, the order may be temporarily held or cancelled for security purposes.

We are committed to providing a safe, secure and convenient checkout experience for every ELVAR customer.

6. SHIPPING & DELIVERY

Orders are shipped according to the information provided in our Shipping Policy.

Delivery dates and timeframes are estimates and may be affected by circumstances outside our reasonable control.

Customers are responsible for providing accurate and complete delivery information when placing an order.

ELVAR is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

For complete information regarding processing, delivery, tracking and shipping, please review our Shipping Policy.

7. RETURNS, REFUNDS & EXCHANGES

Returns, refunds and exchanges are handled according to our Refund Policy.

Customers are responsible for reviewing the applicable return conditions before requesting a return or exchange.

Certain products may be excluded from returns where permitted by applicable law, including products that cannot reasonably be returned for hygiene, safety or other applicable reasons.

Nothing in these Terms of Service is intended to remove any mandatory consumer rights that apply to you under applicable law.

8. PROMOTIONS & DISCOUNTS

From time to time, ELVAR may offer:

  • Discount codes

  • Promotional pricing

  • Free shipping offers

  • Multi-buy promotions

  • Limited-time offers

  • Other promotional benefits

Promotions may be subject to specific eligibility requirements, expiration dates or other conditions.

Unless otherwise stated, promotional offers cannot necessarily be combined.

We reserve the right to modify, suspend or end a promotion where reasonably necessary.

We may cancel or refuse a promotional discount if we reasonably believe it has been obtained through misuse, manipulation, fraud or an obvious technical error.

9. ACCURACY OF INFORMATION

We make reasonable efforts to ensure that information presented on our website is accurate.

However, there may occasionally be typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability, shipping or other information.

We reserve the right to correct errors, inaccuracies or omissions and update information where necessary.

10. CUSTOMER ACCOUNTS

If you create an account with ELVAR, you are responsible for maintaining the confidentiality of your account information and login credentials.

You are responsible for activities conducted through your account where permitted by applicable law.

Please contact us if you believe your account has been accessed or used without authorisation.

We may suspend or restrict accounts that we reasonably believe are being used fraudulently, unlawfully or in violation of these Terms of Service.

11. INTELLECTUAL PROPERTY

Unless otherwise stated, the content available on our website, including branding, logos, graphics, product presentation, text, website design and other original content, is owned by or licensed for use by ELVAR.

You may access our website for personal and non-commercial shopping purposes.

You may not reproduce, distribute, copy, sell, modify or commercially exploit protected website content without appropriate permission, except where permitted by law.

12. CUSTOMER REVIEWS & CONTENT

If you submit a review, photograph, comment, feedback or other content to ELVAR, you confirm that you have the right to provide that content.

You must not submit content that is:

  • Unlawful or fraudulent.

  • Abusive, threatening or defamatory.

  • Infringing upon another person's rights.

  • Misleading or intentionally false.

  • Containing malicious software or harmful code.

Where permitted by law, you grant ELVAR permission to use content that you voluntarily submit for purposes connected with operating, improving or promoting our products and services.

Personal information contained in submitted content will be handled according to our Privacy Policy.

13. THIRD-PARTY SERVICES & LINKS

Our website may contain or use services, features, payment methods or links provided by third parties.

We do not control independent third-party websites or services.

Your interaction with a third-party service may be governed by that provider's own terms, policies and privacy practices.

ELVAR is not responsible for the content, availability, security or practices of independent third-party websites that we do not control.

14. PROHIBITED USES

You may not use our website or services to:

  • Engage in unlawful or fraudulent activities.

  • Violate the rights of another person or organization.

  • Attempt to obtain unauthorized access to our systems.

  • Introduce viruses, malicious code or harmful technology.

  • Collect customer information without authorization.

  • Misrepresent your identity or payment information.

  • Interfere with the normal operation or security of the website.

  • Use automated systems to misuse or disrupt our services.

  • Circumvent security or fraud prevention measures.

We may restrict access to our services where we reasonably determine that these conditions have been violated.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, ELVAR will not be responsible for indirect, incidental, special or consequential losses arising from the use of our website, products or services where such liability may lawfully be excluded.

We do not guarantee that access to our website will always be uninterrupted, completely secure or error-free.

Nothing in these Terms of Service excludes or limits liability where doing so would be prohibited by applicable law.

Nothing in these Terms affects any mandatory consumer rights that cannot legally be excluded or restricted.

16. PRIVACY

Your privacy is important to us.

Personal information collected through your use of our website and services is handled according to our Privacy Policy.

We encourage you to review the Privacy Policy to understand how personal information may be collected, used and protected.

17. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes to our services, policies, business practices or applicable legal requirements.

Updated terms will be published on our website with a revised Last updated date.

Your continued use of our services after updated terms become effective will be subject to the updated Terms of Service, to the extent permitted by applicable law.

18. SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

19. ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Shipping Policy, Refund Policy and other applicable policies displayed on our website, form the terms governing your use of ELVAR and purchases made through our website.

20. CONTACT US

If you have any questions regarding these Terms of Service, an order or our services, please contact us:

ELVAR Customer Care
Email: weareelvar@gmail.com

We will aim to respond to customer enquiries as promptly as reasonably possible.