Refund policy
RETURN & REFUND POLICY
Last updated: September 20, 2026
At ELVAR, we want you to shop with confidence. Your satisfaction is important to us, which is why eligible purchases are covered by our 90-Day Money-Back Guarantee.
If you are not satisfied with your purchase, you may request a return within 90 days of delivery, subject to the conditions outlined below.
1. 90-DAY MONEY-BACK GUARANTEE
We stand behind our products and want you to feel confident when ordering from ELVAR.
Eligible purchases are covered by our 90-Day Money-Back Guarantee.
You have up to 90 days from the date your order is delivered to contact us and request a return.
To qualify, the item must meet the eligibility requirements described in this policy.
Our 90-Day Money-Back Guarantee is designed to give you additional peace of mind when shopping with ELVAR.
2. RETURN ELIGIBILITY
To be eligible for a return, the item must:
-
Be returned in its original condition.
-
Be unworn and unused, except where reasonably necessary to inspect the product.
-
Be free from stains, marks, damage or signs of improper use.
-
Have all original tags attached where applicable.
-
Be returned with its original packaging where reasonably possible.
-
Be submitted for return within 90 days of delivery.
-
Meet the other requirements outlined in this policy.
Items that do not meet these conditions may not qualify for a refund, subject to applicable consumer rights.
3. HOW TO REQUEST A RETURN
To request a return, please contact:
Please include:
-
Your full name.
-
Your order number.
-
The item you would like to return.
-
The reason for your return.
-
Photographs if the item is damaged, defective or incorrect.
Our customer care team will review your request and provide the appropriate return instructions.
Please do not send a return before contacting us and receiving return instructions.
4. RETURN SHIPPING
Unless an item is confirmed to be damaged, defective or incorrect, customers may be responsible for the cost of returning the item.
Return shipping costs are generally non-refundable unless otherwise required by applicable law.
We recommend using a tracked shipping service when returning an item.
ELVAR cannot guarantee receipt of a returned package sent without tracking or proof of shipment.
Please retain your shipping receipt and tracking information until your return has been completed.
5. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your item arrives damaged, defective or you receive an incorrect item, please contact us as soon as possible at:
Please provide:
-
Your order number.
-
A description of the issue.
-
Clear photographs of the item.
-
Clear photographs of the packaging where relevant.
Once the issue has been reviewed and confirmed, we will provide an appropriate resolution. Depending on the circumstances, this may include a replacement, refund or another suitable solution.
6. REFUNDS
Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.
If your refund is approved, it will generally be issued to the original payment method used to make your purchase.
Depending on your bank, card issuer or payment provider, additional time may be required for the refunded amount to appear in your account.
Original shipping charges may not be refundable unless required by applicable law or the return results from an error on our part.
7. REFUND PROCESSING TIMES
Once your returned item has been received, please allow a reasonable period for inspection and processing.
Approved refunds are generally processed within 6 to 12 business days after the returned item has been inspected.
After we issue the refund, your bank, card issuer or payment provider may require additional processing time before the funds appear in your account.
8. EXCHANGES
If you would prefer a different size, colour or eligible item, please contact:
Exchange availability depends on current stock.
If a direct exchange is unavailable, you may be asked to return the original eligible item and place a new order for your preferred item.
9. NON-RETURNABLE ITEMS
For hygiene, safety or other applicable reasons, certain products may not be eligible for return once opened, used or worn.
These may include, where applicable:
-
Personal care products that have been opened or used.
-
Products with hygiene seals that have been removed.
-
Undergarments or similar intimate products where hygiene restrictions apply.
-
Customized or personalized products.
-
Gift cards.
-
Items clearly identified as final sale where permitted by applicable law.
-
Items damaged through misuse, improper handling or improper care.
If you are unsure whether your item qualifies for a return, please contact us at weareelvar@gmail.com.
Nothing in this section limits any mandatory consumer rights available to you under applicable law.
10. SALE & PROMOTIONAL ITEMS
Items purchased during sales or promotional periods may generally qualify for our 90-Day Money-Back Guarantee if they otherwise meet the eligibility requirements of this policy.
If an item was clearly identified as final sale at the time of purchase, different conditions may apply where permitted by applicable law.
Refunds for discounted items will be based on the amount actually paid for the product.
Promotional discounts have no separate cash value.
11. ORDER CANCELLATIONS
If you wish to cancel your order, please contact us as soon as possible at:
We process orders quickly, so we cannot guarantee that a cancellation will be possible once an order has entered fulfilment or has been dispatched.
If your order has already been shipped, you may need to wait until it arrives and then follow the applicable return procedure.
12. WRONG SIZE, COLOUR OR CHANGE OF MIND
If you ordered the wrong size, selected the wrong quantity or simply changed your mind, you may request a return within the 90-day return period.
The item must meet the applicable return eligibility requirements.
Customers may be responsible for return shipping costs in these circumstances.
We recommend reviewing product descriptions, measurements and available sizing information carefully before placing an order.
13. ITEMS RETURNED WITHOUT APPROVAL
Please contact us before returning an item.
Items sent without following the return instructions provided by our customer care team may not be processed correctly.
Always follow the return instructions provided to ensure that your return reaches the correct destination and can be matched to your order.
14. LOST RETURN PACKAGES
We strongly recommend using a tracked shipping method when returning an item.
If a return shipment is lost before reaching the designated return destination, we may require proof of shipment and tracking information before the matter can be investigated.
Please keep your return receipt and tracking information until your refund or exchange has been completed.
15. PAYMENT & REFUND SECURITY
Your payment security is extremely important to us.
All payments are securely processed using industry-standard security measures designed to protect your payment and personal information throughout the checkout process.
Depending on your device, location and availability at checkout, we support convenient payment options including:
-
Apple Pay
-
Google Pay
-
Samsung Pay
-
Major credit and debit cards
-
Other payment methods displayed at checkout
ELVAR does not intentionally store complete payment card details where payments are securely processed by authorized payment providers.
Approved refunds are generally returned to the original payment method used for the purchase.
We are committed to providing a safe, secure and convenient payment and refund experience for every ELVAR customer.
16. FAIR USE OF OUR 90-DAY GUARANTEE
Our 90-Day Money-Back Guarantee is designed to provide genuine customers with additional confidence and flexibility when shopping with ELVAR.
We reserve the right to review or decline requests where there is reasonable evidence of:
-
Return fraud.
-
Repeated or excessive misuse of the return process.
-
Intentional damage to products.
-
Excessive wear or use.
-
False claims regarding damaged, missing or incorrect products.
-
Other fraudulent or abusive activity.
Any decision will be made reasonably and in accordance with applicable law.
17. YOUR CONSUMER RIGHTS
Our 90-Day Money-Back Guarantee is intended to provide additional protection and does not replace or limit any mandatory consumer rights that may apply to your purchase.
Where applicable law provides rights that are more favourable than the terms of this policy, those mandatory rights will continue to apply.
18. CONTACT US
If you have any questions please contact:
ELVAR Customer Care
Email: weareelvar@gmail.com
When contacting us about an existing order, please include your order number and relevant details so we can assist you efficiently.
We aim to make every ELVAR purchase feel secure, straightforward and worry-free.